Pre Purchase Basic Questions of CharterDesk

These Basic Questions and Answers are good to know

Q1:  What data is being stored outside your M365 tenant environment?

A1:  The following information is stored in our databases:

• The admin associated with the tenant, along with contact number, email address, and tenant ID.

FYI your M365 tenant ID is public knowledge, it’s not a secret.  Just go to this web site: https://www.whatismytenantid.com/

• The expiration date of your plan
• The last time a Floorplan was used
• The tenant IDs associated with the subscription

The following information is stored with Recurly our online store and payment gateway

• Credit card information
• Company name
• Address
• Contact person

Only Recurly has access to this information.

The following information is NOT stored or captured by us (No slurping of your data):

• Active directory ID’s or passwords.
• Actual users booking desks. These are always stored in your M365 Lists.
• Your browser history.

Q2: Is there another integration to SharePoint?

A2: The Booking is saved in the SharePoint lists, so a Flow can be triggered.  CharterDesk compliments SharePoint functionality, rather than replaces it.

Q3: What happens when the subscription ends?

A3: Well you need the have a working credit card applied to the subscription.   The billing is monthly and auto-renewal.

Q4:  Where are the desk bookings saved?

A4: Every desk booking is saved in your M365 SharePoint List.  Not in our or your Azure environment.

Q5: Does the subscription work on different M365 tenants?

A5: Yes, just use the same subscription ID.

Yes, this is a little different from most subscriptions that are tenant-based. See Licensing and Subscription Costs for details

Q6:  Can the SoHo Team install the product for me?

A6:   Yes.  We can help with the odd question, but if you want us to work with your IT to install and troubleshoot, this is an additional fee.   We are very happy to help.

Q7: Can I try before I buy?

A7: Of course. We have a Freemium license. See pricing and plans.

Q8: Why do you need my credit card details for the free version?

A8:  It makes the purchasing upgrade process easier.

Q9:  How is this different from ROOMS/LOCATIONS in Outlook?

A9:  With the Outlook approach, you can’t do desks in a Room and apply social distancing.  Hence the name CharterDesk.

Q10:  Is there a privacy statement for CharterDesk?

Q10:  Yes.   Please see this link.

Q11:  Is this a Microsoft-certified product?

Q11:   The product is in the Microsoft store.   So the Microsoft SharePoint Solution Submission Team have reviewed the code, security installation and inner workings of the product.

Useful Links

Licensing Questions